TERMS & CONDITIONS

BOOKINGS & PAYMENTS

Event Styling & Event Floral Design Services

To secure your booking/service a 50% booking fee (non-refundable) must be made within 14 days of the quotation. Booking fees are non-refundable including for change of mind, change of date or cancellation.

The final balance is due 2 weeks prior to your booking/service date. Delayed payment of the final balance may affect the delivery of your booking/service and incur fees.

Stationery Orders & Services

For all stationery orders, full payment is required within 14 days of the quotation and prior to the commencement of work. For stationery orders, payment is non-refundable including for change of mind, change of date or cancellation.

Madeline Anne are not to be held accountable for for disappointment or dissatisfaction caused by delayed payment of your final balance for any event styling, floral design or stationery services.


ORDER CHANGES & VARIATIONS

Event Styling & Event Floral Design Services

If you wish to alter your order/service this must be made at least six weeks prior to the date of your event and, in some cases, are subject to availability. No alterations or deletions resulting in lesser value are permitted six weeks prior to the date of your event.

Stationery Orders & Services

Once designs are signed off for stationery orders, they are final. Prior to this time, we work with you to achieve the design you desire and allow 3 variations. Further variations will incur extra costs.

We understand that in some cases, information is not known until closer to the event. This is something we will discuss with you and the terms relating to your personal order may vary based on your individual situation. If this is the case, it will have been included in your booking contract and signed off prior to the commencement of work or any payment.


DELIVERIES

Event Styling & Event Floral Design Services

Charges for delivery, set-up & installations vary based on the design and scale of your event and the location. These charges will be included in your booking contract and signed off prior to the commencement of work and payment.

Flower Deliveries

Custom arrangements or orders are delivered via courier on the date booked by you. We endeavour to get these to you at the time selected and in perfect condition. If you are not satisfied with the quality of your order please contact us immediately and take photographs as we may need to forward these to our supplier. 

For flower orders, we are unable to offer a refund if incorrect delivery information is given to us. It's the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. Where possible, we may be able to re-deliver to another address but this may incur an additional cost.

Stationery Orders & Services

Orders are delivered Express via Australia Post and provide tracking information. Madeline Anne is not accountable if incorrect delivery information is given to us causing delays or packages to go missing. It's the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. Where possible, we may be able to re-deliver to another address but this may incur an additional cost.

Delays in providing information for event stationery, such as guest names, event times or venue addresses, may result in late orders for which Madeline Anne is not accountable.


FLOWER SUBSTITUTIONS

Event Styling & Event Floral Design Services

Madeline Anne takes great care to design and procure the flowers you desire for your event or wedding. However, as mother nature can be unpredictable, exact shades and species cannot always be guaranteed. On the rare occasion flowers may need to be substituted due to variances in weather, seasonal availability and flower quality, the new flowers will be the same style and colour palette as decided for your event and the quality equalled or exceeded. They will be just as gorgeous and any changes will be discussed with you in advance!

Website Flower Deliveries & Custom Arrangements

We do our very best to provide you with your exact order, however, Madeline Anne cannot guarantee the exact colours, shades and flower varieties used in arrangements pictured on our website. Some images are examples of palette, style and scale and Madeline Anne is not to be held accountable for slight differences in species and specific colours between photographs provided on our site and the flowers you receive.

Working with mother nature means that no two flowers are the same and we sometimes may need to substitute. If we do need to substitute, we ensure that they are of the same style, colour palette (if applicable) and quality. 

Madeline Anne are not to be held accountable for for disappointment or dissatisfaction relating to flower substitutions which result from delayed payment of your final balance or occurrences in mother nature.


WEDDING FLOWER PACKAGES

Prices quoted on the wedding flower packages are priced based on the assumption that certain items, such as floral arches and large venue urns, will be provided by you/the venue. All of our wedding flower packages can be adjusted to suit your requirements, and we can source these items for you at an additional cost.

Our wedding flower packages also assume that any bookings including arrangements for which on-site preparation and installation are required will provide us with early access to the venue for set up. 

Delivery and set-up costs are quoted separately to the packages due to the variances in scale, design and requirements for event flowers.  These costs are included in your quotation and booking contract and signed off prior to the commencement of work or any payment.


CANCELLATIONS

Should the date of your booking need to be cancelled, we require notification in writing as soon as possible. 

Subject to availability, we would be happy to transfer your booking to another date with a minimum of 2 months notice required.

Cancellations after that time will incur a 50% cancellation fee on your remaining balance. Cancellations 2 weeks prior to the wedding are required to be paid in full by the due date.

Please note that for styling services where hired items were arranged and booked from suppliers, supplier cancellation fees may also apply. Should you choose to have your booking transferred to another date, the re-booking of hired items (if applicable) will be subject to the availability of the suppliers.


PRIVACY

All supplied personal and guest details are kept private. Information will only be used by Madeline Anne for the purpose of services being provided. Under no circumstances will this information be used otherwise or given to a third party.


COPYRIGHT

All Madeline Anne designs are exclusive and original and protected under the Australian copyright Law. All images on our site are the property of Madeline Anne unless otherwise stated. Credit to other photographers is provided at the bottom of each website page. No design or photograph may be stored, copied or reproduced in whole or part without written consent from Madeline Anne.